BAEJORA GROUP (PTY) LTD — SHIPPING POLICY

Last Updated: 29 August 2026

Thank you for shopping with BAEJORA, operated by BAEJORA GROUP (PTY) LTD, Registration Number 2026/591260/07.

We are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, dispatched and delivered.

1. SHIPPING COVERAGE

BAEJORA currently delivers to eligible addresses throughout South Africa.

Delivery availability and applicable shipping charges will be displayed during checkout based on the customer's delivery address and the products ordered.

We may expand delivery to additional countries in the future.

2. ORDER PROCESSING

Once your order and payment have been successfully received, your order will enter processing.

During processing, we may verify:

• Payment confirmation
• Delivery information
• Product availability
• Order details
• Fraud and security checks

You will receive an order confirmation using the contact information supplied during checkout.

3. DELIVERY TIMEFRAMES

Estimated delivery times will be communicated during checkout or after your order has been processed.

Because BAEJORA works with selected suppliers and fulfilment partners, delivery times may vary depending on the product, supplier location, customer location and courier service.

Any delivery dates or timeframes communicated by BAEJORA are estimates unless expressly stated to be guaranteed.

We recommend that customers do not place time-sensitive orders based solely on an estimated delivery date.

4. DROPSHIPPING AND THIRD-PARTY FULFILMENT

Certain BAEJORA products may be dispatched directly from approved third-party suppliers or fulfilment partners.

This allows us to offer a broader selection of carefully selected products without necessarily holding every item at our own premises.

Where a product is fulfilled by a third party:

• BAEJORA remains your point of contact for your BAEJORA order.
• You do not need to contact the supplier directly unless instructed by us.
• Delivery times may differ between products.
• Products in the same order may arrive in separate parcels.
• Separate tracking numbers may be issued.

Where products are dispatched internationally to customers in South Africa, additional transit or customs-processing time may apply.

5. SHIPPING COSTS

Shipping charges, where applicable, will be calculated and displayed during checkout before payment is completed.

Shipping costs may vary depending on:

• Delivery destination
• Product size and weight
• Courier or fulfilment method
• Number of parcels
• Supplier location
• Promotional shipping offers

Customers will be able to review applicable delivery charges before completing an order.

6. FREE SHIPPING PROMOTIONS

BAEJORA may occasionally offer free or discounted shipping promotions.

Any minimum order value, eligible products, locations, promotional period or other conditions will be clearly communicated as part of the relevant promotion.

Free shipping should not be assumed unless it is specifically displayed on the BAEJORA website or during checkout.

7. ORDER TRACKING

Where tracking is available, tracking details will be provided once the order has been dispatched.

Tracking information may be sent by email, SMS, through your BAEJORA customer account or another available communication channel.

Please allow reasonable time after dispatch for courier tracking systems to update.

8. MULTIPLE SHIPMENTS

If your order contains multiple products, the products may be sourced or fulfilled from different locations.

As a result, you may receive:

• More than one parcel
• Parcels on different days
• Separate tracking numbers

Receiving one parcel does not necessarily mean that your entire order has been delivered.

9. DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• Recipient name
• Street address
• Suburb
• City or town
• Province
• Postal code
• Contact number

If you notice an error after placing an order, contact BAEJORA Customer Support as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

Additional delivery charges may apply where an incorrect or incomplete address causes a parcel to be returned or requires redelivery, to the extent permitted by applicable law.

10. FAILED DELIVERY ATTEMPTS

The courier may contact you or attempt redelivery where a delivery cannot be completed.

Customers should monitor tracking notifications and ensure that someone is available to receive the parcel where required.

If a parcel is returned because delivery could not be completed, please contact BAEJORA Customer Support so that we can determine the appropriate next steps.

11. DELIVERY DELAYS

While we work to provide efficient delivery, circumstances outside our reasonable control may occasionally cause delays.

These may include courier disruptions, severe weather, public holidays, high-volume periods, supplier delays, customs processing, transport disruptions, strikes, government restrictions or other force majeure events.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

12. INTERNATIONAL SUPPLIER SHIPMENTS AND CUSTOMS

Some products may be sourced from international suppliers.

Where applicable, products may undergo customs processing before final delivery in South Africa.

BAEJORA will endeavour to structure shipping and fulfilment arrangements clearly. Any material duties, taxes or charges that the customer is expected to pay separately will be communicated where reasonably possible before purchase.

Customers should not be unexpectedly required to pay undisclosed charges where doing so would be inconsistent with applicable consumer law.

13. DAMAGED PARCELS

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective or materially different from what you ordered, contact BAEJORA Customer Support promptly.

Please provide:

• Your order number
• Your full name
• A description of the problem
• Clear photographs of the product
• Photographs of damaged packaging where applicable
• Video evidence where reasonably necessary to demonstrate the issue

We will assess the matter and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable South African consumer law.

14. LOST OR MISSING ORDERS

If your tracking information indicates that an order has been delivered but you have not received it, please first check with household members, reception/security personnel or other authorised persons at the delivery address.

If the parcel still cannot be located, contact BAEJORA Customer Support.

Where an order appears to have been lost in transit, we will investigate the matter with the relevant courier or fulfilment provider and provide an appropriate resolution in accordance with applicable law.

15. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered fulfilment or been dispatched.

Where cancellation is no longer possible, the applicable return process may need to be followed after delivery.

Your statutory rights under applicable South African law remain unaffected.

16. CUSTOMER RESPONSIBILITY

Customers should ensure that the delivery information supplied is accurate and that reasonable arrangements are made to receive the order.

BAEJORA will not be responsible for delays caused solely by inaccurate information supplied by the customer, subject always to applicable consumer protection legislation.

17. RETURNS

Shipping-related returns are governed by our separate Return and Refund Policy.

Please consult that policy before returning any product.

Products should not be sent to a supplier, manufacturer or other address without receiving appropriate return instructions from BAEJORA.

18. SOUTH AFRICAN CONSUMER RIGHTS

This Shipping Policy is intended to operate consistently with applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.

Nothing in this policy is intended to exclude or restrict any consumer right that cannot lawfully be excluded.

19. CONTACT US

For delivery, tracking or shipping assistance, please contact:

BAEJORA GROUP (PTY) LTD
Registration No.: 2026/591260/07
Trading as: BAEJORA
South Africa
Website: www.baejoragroup.co.za

Please include your order number when contacting us about an existing order.

BAEJORA — Smart Solutions. Better Living.

Before publishing, the delivery timeframe should be updated once your suppliers and fulfilment arrangements are finalized. I would avoid promising “2–5 days” or similar until the actual South African delivery performance has been confirmed.